I take sup calls at work now and then. For my company I usually get the agents to offer everything I would be able to do first though, because where I work I really can't do anything more than the regular agents. However in a case where the agent is just a dumbass like this situation sometimes it is definitely best to speak with someone who really knows what they're doing. Glad you got it worked out. :)
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Date: 2010-11-28 03:34 am (UTC)