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SO PISSED OFF
Oct. 5th, 2013 12:37 pmI am so pissed right now.
We've been having internet issues. We can connect, but it's spotty and it takes a few times to get pages to load. So, I called Verizon on Thursday and started a ticket. The man I spoke to was really nice and said our modem was probably bad (it's at least 10 years old, if not older) and it looked like something was wrong with the outside line. So, he said someone would come out between 8 and noon today to fix it and replace our modem.
So my dad and I adjust our schedules so we can be home. No one showed up. Just before noon, someone from Verizon called me to 'follow up' and when I say that no one showed up, she said that they apparently did some tests from headquarters and CLEARED THE TICKET!!!! They said they tried to call, but we don't have any missed calls at the house, nor did they try to call my cell, which was the number I gave them. They don't have any openings for a tech this weekend, so my dad has to take time off work on Monday so they can come out and do what they were supposed to do today ...
I'm waiting for a supervisor to call me back, because they're apparently at lunch ....
So. Pissed. Off.
We've been having internet issues. We can connect, but it's spotty and it takes a few times to get pages to load. So, I called Verizon on Thursday and started a ticket. The man I spoke to was really nice and said our modem was probably bad (it's at least 10 years old, if not older) and it looked like something was wrong with the outside line. So, he said someone would come out between 8 and noon today to fix it and replace our modem.
So my dad and I adjust our schedules so we can be home. No one showed up. Just before noon, someone from Verizon called me to 'follow up' and when I say that no one showed up, she said that they apparently did some tests from headquarters and CLEARED THE TICKET!!!! They said they tried to call, but we don't have any missed calls at the house, nor did they try to call my cell, which was the number I gave them. They don't have any openings for a tech this weekend, so my dad has to take time off work on Monday so they can come out and do what they were supposed to do today ...
I'm waiting for a supervisor to call me back, because they're apparently at lunch ....
So. Pissed. Off.
