Speaking to a Supervisor ... it Works!!

[sinderella81]

So I have a Lane Bryant credit card ... and well, I misplaced it somewhere in the house LOL ... so about 8 months ago, I called and informed them that I couldn't find my card ...

They never sent me a new card ... and then I went to pay my account this month and last month and noticed that I didn't have any money available, just a balance to pay off ...

Well I found my card recently and wanted to call and let them know (because I couldn't use the card since I reported it missing)

Apparently, not only did they NOT send me a new card, they also closed my account WITHOUT TELLING ME!

The girl I spoke with in customer service then told me that I would need to pay off the old account before I could open a new account ... I was frustrated.  Then I shredded the credit card, because I couldn't use it anyway ...

Then I was talking with a friend of mine, and she told me to call back and ask to speak to a supervisor.  So I did ... the guy on the phone I spoke with first said:  'Well you could be on hold for ten minutes' ... Me:  I don't mind. 

So the guy put me on hold.  I got a supervisor and explained my situation.  The woman said that no, I wouldn't have to pay off my old account and open a new one, and she didn't know why I was told that.  A few key strokes and mouse clicks later and my account was reactivated and a new card was going out in the mail!

So ... talking to a supervisor ... sometimes it works!!

Comments

[sarkywoman.livejournal.com]

Some staff members just make it up as they go along to make their jobs easier.

[cinderella81.livejournal.com]

Apparently so ... It just made me frustrated ...

[lexalicious70.livejournal.com]

Glad you got it straightened out . . . Lane Bryant is a pretty good company that way.

[cinderella81.livejournal.com]

I'm glad I got it straightened out too ... the supervisor was really nice about the whole thing and apologized for what the other girl told me.

[there-was-a-boy.livejournal.com]

I take sup calls at work now and then. For my company I usually get the agents to offer everything I would be able to do first though, because where I work I really can't do anything more than the regular agents. However in a case where the agent is just a dumbass like this situation sometimes it is definitely best to speak with someone who really knows what they're doing. Glad you got it worked out. :)

[cinderella81.livejournal.com]

LOL Yeah the first agent I spoke to was just a dumbass who was apparently making shit up ...

I'm really glad I got it worked out because I like the store and want to keep shopping there :)